I’m Rachel Baker, a business process and technology solutions expert with over 11 years of experience helping organizations streamline their operations. I earned my MBA from the MIT Sloan School of Management with a focus on operations management and technology innovation. Throughout my career, I’ve worked with companies in various industries to implement systems and processes that improve efficiency, reduce costs, and enhance customer satisfaction.
At Conduent Connect, I focus on developing and managing business process outsourcing (BPO) services, helping companies optimize their workforce, automate routine tasks, and leverage cutting-edge technology to stay competitive. My work has earned me recognition as a thought leader in the business services sector, and I frequently publish articles and white papers on best practices in business transformation.
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