Conduent Connect History: Conduent Connect is a digital platform created by Conduent, a business process services company that provides digital interactions and transactions for various industries. The platform was launched in 2018 and has since become a leading solution for customer experience management. Here’s a detailed explanation of Conduent Connect’s history in 10 paragraphs with subheadings.
Conduent’s foundation
Conduent was founded in 2017 as a spin-off company from Xerox. Xerox, a multinational document management corporation, was looking to refocus its business strategy and decided to spin off its business process outsourcing unit, Conduent, as a separate entity.
Launch of Conduent Connect
Conduent Connect was launched in 2018 as a digital platform to improve customer experience management. The platform aimed to enhance customer interactions through automation and self-service tools, increasing customer satisfaction and loyalty.
Features of Conduent Connect
The platform offers a range of features, such as intelligent automation, customer self-service, real-time analytics, and multichannel engagement. These features enable companies to provide a seamless customer experience across various touchpoints and improve overall customer engagement.
Partnership with Serviceware SE
In 2019, Conduent announced its partnership with Serviceware SE, a German software provider, to integrate Conduent Connect into Serviceware’s software suite. The partnership aimed to enhance Serviceware’s customer service capabilities and provide a comprehensive customer experience management solution.
Expansion of Conduent Connect’s services
In 2020, Conduent expanded Conduent Connect’s services to include virtual call center capabilities. The new offering enabled companies to provide customer service through remote call centers, resulting in reduced costs and increased flexibility.
Use of AI technology
Conduent Connect also incorporates AI technology to automate various customer service processes. The platform’s AI capabilities enable companies to provide personalized and relevant customer experiences, improving customer satisfaction and retention.
Acquisition of Health Solutions Plus
In 2021, Conduent acquired Health Solutions Plus, a software solutions provider specializing in healthcare claims management. The acquisition aimed to enhance Conduent’s healthcare offerings and improve its ability to provide end-to-end customer experiences in the healthcare industry.
Implementation of cloud-based solutions
Conduent Connect has also implemented cloud-based solutions to improve its scalability and flexibility. The platform’s cloud-based infrastructure enables it to provide services to companies of all sizes and industries.
Recognition as a leading customer experience management solution
Conduent Connect has been recognized as a leading customer experience management solution by various industry analysts and publications. The platform’s innovative features and capabilities have garnered positive reviews from customers and industry experts.
Plans for Conduent Connect
Conduent plans to continue expanding Conduent Connect’s capabilities and services, enhancing its AI capabilities and expanding its offerings in the healthcare industry. The company also aims to partner with other software providers to enhance its customer experience management solutions further.
Conclusion
Conduent Connect has become a leading digital platform for customer experience management since its launch in 2018. The platform’s innovative features and capabilities, such as AI technology and multichannel engagement, have garnered positive reviews from customers and industry experts.